Grievance Redressal

R. K. Bansal Pvt. Ltd.

Grievance Redressal Mechanism

Customers who wish to send in complaint/feedback over any issue can use the following channels.

LEVEL 1: Customer Relationship Manage

Please contact Customer Relationship Manager.

Timings: 10 am to 6 pm on week days

LEVEL 2: Customer Service Help Desk

If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.

Helpline No : +91-9899985495

Email id : info@ramfincorp.com

Timings: 10 am to 6 pm on week days

Email us at :info@ramfincorp.com

LEVEL 3: Grievance Redressal Officer

If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.

Grievance Redressal Officer (Nodal Officer)

Address : 4338, Padam Singh Road, Karol Bagh, New Delhi- 110005

Contact No. : +91-9910179872

Email : recovery@ramfincorp.com

Also, if the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following addresses:

The General Manager

Deptt. Of Non-Banking Supervision (DNBS)

Reserve Bank of India

LEVEL 3: Grievance Redressal Officer

6, Sansad Marg, New Delhi- 110001

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